Leanable support for every stage of your engagement.
Leanable support helps you resolve process setup questions, stakeholder interview issues, document uploads, analysis outputs, billing concerns and final report queries. Browse practical guidance or submit a tracked request when you need help with your Leanable engagement.
Leanable support for the practical details.
Get direct, practical help that keeps your engagement moving. Support is designed around clear answers, tracked requests and the specific stage of the Leanable process you are working through.
Tell us what is happening.
Include the process name, what you were trying to do, what happened and whether the issue is blocking your engagement. Add any error message or relevant context that will help us understand the problem. We aim to respond within one business day.
Submit a Leanable support ticket
Send us the details of the issue and we will respond by email. Use one ticket per issue so each request can be tracked and resolved clearly.
Leanable support topics for common questions.
Use these categories to find the right guidance for process setup, stakeholder participation, documents, deliverables, plans and account questions. Where an answer does not resolve the issue, submit a ticket with the relevant engagement details.
Starting your first engagement
How to choose a process, define the scope, invite stakeholders and upload useful context. See the Leanable process for the full engagement flow.
What counts as one process
Guidance for deciding whether your workflow fits inside a single Leanable engagement. The Who it is for page includes examples of good-fit workflows.
Stakeholder interviews
How interview invitations work, what stakeholders are asked and what happens after responses are complete.
Documents and SOPs
What to upload, how existing procedures are used and what happens if no documented process exists.
Reports and seven deliverables
What is included in the seven-part improvement pack and how to use the outputs for leadership review, decision-making or implementation planning.
Billing, plans and enterprise support
Help with pricing, additional processes, teams, enterprise requirements and white-label delivery.
Quick answers before you submit a ticket.
These quick answers cover the Leanable support questions most likely to arise during process setup, stakeholder interviews, analysis, report delivery and billing.
How quickly will you respond?
We aim to respond within one business day. Blocking engagement, billing or access issues are prioritised.
What should I include in a support request?
Include your name, email, process name, what you were trying to do, what happened, and whether the issue is blocking progress.
Can I get help choosing the right process?
Yes. If you are unsure whether your workflow counts as one process, submit a ticket or contact us before starting.
Can stakeholders contact support?
Yes, but it is usually best for the process owner to contact support if the issue relates to scope, report outputs or engagement setup.
Can you help with implementation after the report?
Leanable provides the improvement pack and roadmap. Implementation support can be discussed separately through Changeable or a consultant-led arrangement.
Where should I ask billing or plan questions?
Use the support ticket form or contact page and select billing or plan question as the issue type.
Need Leanable support before starting?
Ask a question before you begin, or start with one clearly defined process and use support whenever you need practical guidance during the engagement.